CLP Solicitors is a leading international law firm that provides an outstanding legal service to individuals and businesses across a wide range of sectors, practice areas and countries. Located in London, we undertake work in international jurisdictions with a particular emphasis on our consistently high profile work in the UK.
In such circumstances, we collect and use personal information in order to provide services to our clients. Where appropriate, we anonymise personal information collected. We carry out regular checks to ensure that we are not collecting and holding more personal information than is necessary.
Other than to our relevant clients, we will not disclose your personal information to other third parties, except (i) to our service providers, but we will take appropriate steps to ensure that they only process your personal information for providing the services to us, comply with our instructions and keep your information secure and confidential; (ii) successors in title; and (ii) law enforcement authorities, but only when we are required or permitted by law to do this.
Our Code of Practice
The procedures, set out below, form the basis upon which CLP Solicitors carries out its services for clients. In accordance with good business practice and within generally agreed principals and codes of conduct, it sets out as clearly as possible, what standards of service may be expected by our clients. Similarly, it sets out what CLP Solicitors may expect from its clients in return.
Our normal office hours are from 09:30 to 17:30 at our office at 8 Fulton Road, Wembley, Greater London, HA9 0NU.
We are pleased to see clients by appointment at our offices, but we are also happy to see clients at their home or at their business premises, if this is more convenient.
Responsibility and Communication
Instructions can be given over the telephone, in a personal meeting at our office in Wembley or in writing via email or fax. Wherever possible, instructions will be confirmed by the client in writing, thus ensuring clarity of instruction and increasing efficiency.
CLP Solicitors make every attempt to verify the credentials of clients, to establish that they have lawful reasons to instruct an investigation to be conducted.
CLP Solicitors will carry out all investigations within the confines of the law, and within the bounds of morality and professional ethics.
Our commitment is to our clients and to respect the best interest of clients by maintaining the highest standard of proficiency, and reporting to clients all the facts ascertained, whether they be advantageous or detrimental, and nothing be withheld from clients, save by dictates of law.
We will respect the privacy of clients and their lawful confidences, and ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information.
All our staff are committed to delivering a high quality of service, in what we hope is as helpful and friendly a manner as possible. Our staff hold the relevant knowledge, qualifications, skills and competencies to meet the needs of our clients, with a commitment to perform all professional duties in accordance with the highest moral principles, in a manner which will not bring the industry into disrepute, and to ensure that all employees, or other persons paid to assist an investigation, adhere to this code of ethics.
CLP Solicitors will make every effort possible to ensure the accuracy of any information (in any form) supplied, to the best of their knowledge, information and belief. Information supplied will be rechecked if it is subsequently found to be incorrect.
Any information (in any form) supplied by CLP Solicitors is done so on the understanding that it is for the sole use of the instructing client and any such information (in any form) shall not be disclosed, transmitted or copied in any way whatsoever, without the written permission of CLP Solicitors.
Should any information (in any form) supplied by CLP Solicitors be subsequently passed to any third party, by any means whatsoever without our express permission (as referred to above) CLP Solicitors shall not be responsible for any liability, loss, loss of profit, additional expense and any form of damages whatsoever for such unauthorised disclosure.
Our scale of rates is specific to your particular contract with us.
Rates stated may not be appropriate in cases of exceptional urgency, complexity or responsibility. Where such circumstances exist, we must reserve the right to revise rates by mutual agreement.
In all cases, (and this includes fee estimates) VAT and disbursements are charged in addition. Estimates are given on the basis that the case proceeds reasonably smoothly and without undue complication or delay. If it seems that these factors will cause the estimate to be exceeded we will give you as much notice as possible, and reserve our right to revise the estimate.
Fees are payable whether or not a case is successfully concluded or completed unless superseded by prior agreement, as may be the case in some instances, for certain categories of service.
Our invoices are payable immediately upon being rendered, in the absence of any prior agreement (such as for legally aided matters) for the payment of a client account. In most circumstances a retainer fee (deposit) may be requested, before the commencement of any work. In certain matters full payment may be required prior to commencement.
Any disbursements that we incur on your behalf are payable by you in advance, and therefore we do ask you to settle such amounts promptly, or risk delays to your case.
Payments can be accepted by the following methods: – Cash, Cheque, MasterCard, Visa, Connect, Delta, Switch and American Express and bank transfer.
In the event of written cancellation by the client of any service prior to the service being commenced, the client shall be responsible for all costs incurred by the company for administration, due diligence and file creation usually 25%. Payment of these costs becomes due immediately.
These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts, and for these purposes ‘written cancellation’ refers to email.
Long distance Selling rules
Due to the nature of the services provided, CLP Solicitors opt out of the long distance selling rule, as the majority of cases commence immediately telephone instruction / email instructions are received by us, for the best benefit of our clients.
Due to the nature and speed that an investigation is required to commence, we are happy to undertake enquiries from telephone instructions, but we would ask that clients give us as much detail as possible to confirm their identity, due to the due diligence we need to perform, to ensure we are acting within legal and moral guidelines.
We are able to supply written contracts but in the absence of this, we rely on our telephone contract/verbal agreement. All dates and times of all telephone calls are recorded.
How to contact us
If you have any questions in relation to our terms, please contact us at:
Attn: Mr A Mohammed
7th Floor, 8 Fulton Road
Greater London, HA9 ONU.
All email messages sent to and from CLP Solicitors may be monitored to ensure compliance with our internal policies and to protect our business.